At hoky99, your privacy is our priority. This Privacy Policy transparently explains how we collect, use, store, and protect your personal data each time you use our platform.
Hoky99 employs a multi-layered approach to ensure every member's personal data remains protected and secure at all times.
All data transmitted between your device and hoky99 servers is protected with 256-bit SSL encryption. This means your personal information, account details, and financial transactions cannot be read by any unauthorised party.
Our KYC (Know Your Customer) process is conducted through fully secure and encrypted channels. Identity documents you submit are stored in a protected environment and accessed only by authorized personnel for verification purposes.
Your personal data is stored in a protected database with strict access controls. Our servers are equipped with intrusion detection systems and are monitored around the clock to identify any suspicious activity before it can compromise your data security.
Hoky99 has never and will never sell, rent, or distribute your personal data to any third party for marketing or commercial purposes. Your data belongs to you, and we fully respect the trust you have placed in us.
You have the full right to access, correct, transfer, or request deletion of your personal data at any time. Contact our support team and we will process your request within the timeframe required by applicable law.
The hoky99 Privacy Policy is developed in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA). We continuously update our policy to ensure full compliance with all applicable data protection regulations.
Hoky99 takes personal data protection seriously. As an online entertainment platform serving hundreds of thousands of members across Malaysia, we understand the importance of the trust you place in us. This Privacy Policy is written in clear, straightforward language so you know exactly how your information is handled — from the moment you register through every gaming session you enjoy with us.
We uphold the principle that personal data should only be collected when necessary, used solely for the stated purposes, and protected at all times. If any part of this policy is unclear, do not hesitate to contact our support team.
Hoky99 only collects information that is strictly necessary to deliver our services safely and efficiently. The information we collect falls into three main categories:
We also automatically collect technical data when you use our platform, including IP address, browser type, operating system, session data, and device information. This data is used to improve user experience and detect security threats.
Every piece of information we collect is used for a defined and lawful purpose. Here is how we use your data:
| Purpose of Use | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, verifying, and managing member accounts | Contract |
| Transaction Processing | Processing deposits, withdrawals, and bonus payments | Contract |
| KYC Verification | Verifying identity to prevent fraud and money laundering | Compliance |
| Customer Support | Handling inquiries, complaints, and support requests | Contract |
| Platform Communications | Sending promotional notifications, system updates, and important alerts | Consent |
| Analytics & Improvement | Analyzing usage patterns to improve our services | Legitimate Interest |
Hoky99 does not sell your personal data. However, there are limited situations where we need to share certain information with trusted third parties to enable us to deliver our services fully:
Hoky99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
The following are the types of cookies we use:
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.
Your data security is our top technical priority. hoky99 continuously invests in the latest security infrastructure to ensure your data remains protected at all times:
All data in transit is protected by the latest TLS protocols — the same standard used by leading global banking institutions.
An additional security layer that requires secondary identity verification when logging in from a new device.
An automated threat detection system monitors platform activity around the clock and responds immediately to any anomalies.
Only authorised personnel may access sensitive data, with every access logged and audited on a regular basis.
Hoky99 does not retain your personal data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
Once the retention period expires, your personal data will be securely deleted or anonymised in an irreversible manner.
Under the Malaysia Personal Data Protection Act 2010 and the hoky99 privacy policy, you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you
Correct any inaccurate or incomplete information
Request that your data be deleted, subject to legal obligations
Receive your data in a machine-readable format
Restrict the processing of your data under certain circumstances
Object to data processing for direct marketing purposes
To exercise any of the above rights, contact our support team via live chat in your account. We will process your request within 14 working days.
Hoky99 is an online entertainment platform intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of anyone under the age of 18.
All new account registrations go through a strict age verification process via KYC. Parents or guardians concerned about platform use by minors may contact our support team for further assistance with access controls.
Hoky99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technological developments.
We encourage you to revisit this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist:
Available 24 hours a day, 7 days a week via the chat icon within the platform. This is the fastest way to get immediate assistance.
For written enquiries or document submissions related to privacy rights, you may contact us at:
We are committed to responding to all privacy-related inquiries within 2 working days. For data subject requests (access, correction, deletion), please clearly state the type of request in your message along with a copy of your identification for verification purposes.
Hoky99 empowers every member with full control over their personal data. Here is a summary of our commitment to you.
All your data is protected by 256-bit SSL encryption at all times, without exception.
Your personal information is never sold or shared for third-party marketing purposes.
Access, correct, or delete your data at any time through our support team.
Fully compliant with the Malaysia Personal Data Protection Act 2010.
Your personal data is fully protected. Enjoy the best gaming experience at hoky99 with complete peace of mind.